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Our Terms & Conditions – What You Need to Know

When you open an account with warga qiuqiu, you're agreeing to a straightforward set of rules that protect both you and the platform.

Account ownership rulesPayment and withdrawal termsDispute resolution process
warga qiuqiu Our Terms & Conditions – What You Need to Know
REACH OUR TEAM

How to Contact Us About Terms or Disputes

Questions about your account terms or disagreements with a transaction? Our support team responds through email and live chat during operating hours.

Live Chat Available 09:00–23:00 WIB daily. Open the chat window on any page in your account…
Email Support Send queries to [email protected]. We reply within 24 hours with clarification on terms, withdrawal…
Account Help Centre Log into your account and visit Settings > Help to search terms articles, read…
ACCOUNT SECURITY & DATA

How We Protect Your Account and Information

Your account security starts with a strong password and two-factor authentication—we require both at login.

Password & 2FA

Two-factor authentication is mandatory when you log in. Change your password every 90 days via Account > Security. Never share your password or recovery codes with anyone, including support.

Data Encryption

All payment transactions use SSL 256-bit encryption. DANA, OVO, GoPay and QRIS transfers are routed through secure, tokenized gateways. We do not store full payment details after checkout.

Dispute & Chargeback

If you contest a withdrawal or suspect fraud, open a formal dispute via Account > History > Report Issue within 14 days. We review all evidence and respond within 5 business days.

Data Retention & Deletion

Transaction records are kept for three years for audit and dispute purposes. Request full data export or account deletion by emailing [email protected] with your account ID.

Account Closure

You can close your account permanently via Settings > Account > Close Account. All remaining funds are returned to your original payment method within 7 days. Closed accounts cannot be reopened.

Unauthorized Access

If you suspect your account has been compromised, contact live chat or email support immediately. We will freeze the account, reset your password and review login history with you.

Frequently Asked Questions About Our Terms

No. One account per person is mandatory. If you open multiple accounts, all will be permanently closed and any funds forfeited. Our system detects duplicate accounts automatically using email, phone and payment method verification.

Deposits must come from a payment method in your name. Using another person's DANA, OVO, GoPay or QRIS account violates our terms and will trigger account suspension. Funds cannot be returned if the payment method does not match your registered identity.

Withdrawals are processed within 24 hours of verification. Most transfers to DANA, OVO, GoPay and QRIS accounts arrive within 1–3 minutes after processing. Bank transfers may take up to 2 business days depending on your bank.

No. Once funds are deposited via DANA, OVO, GoPay or QRIS and cleared to your wallet, the transaction is final and cannot be reversed. Always confirm the amount before confirming the transaction.

Accounts with no login activity for 12 consecutive months may be closed by warga qiuqiu. Any remaining balance will be transferred to your registered withdrawal method. Log in at least once per year to keep your account active.

Email [email protected] with your account ID and request a data export or full account closure. We respond within 24 hours and process deletions within 30 days. Closed accounts cannot be reopened once deleted.

Contact our live chat or email support immediately. We will freeze your account, change your password and review all login history with you. Enable two-factor authentication to prevent unauthorized access in the future.