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Legal transparency you can count on

Your account, your data, your payments — we keep them all protected under clear, straightforward terms.

Account verified in secondsDeposits via DANA, OVO, GoPay, QRISWithdrawal requests processed daily
warga qiuqiu Legal transparency you can count on
LEGAL QUESTIONS

How to reach us about your rights

Have a question about your account terms, data rights or withdrawal process? Our support team is here to help.

Live Chat Open the support bubble in your account lobby.
Email Support Send your legal or account question to [email protected].
Account Settings Navigate to Settings > Account > Legal Rights to view your data, download your…
SECURITY & VERIFICATION

How we protect you every day

Security is not something we add on — it's built into every account. When you register, we verify your identity with a phone number and email.

Identity Verification

Every account is verified with a valid phone number and email. Withdrawals are matched against your registered name and bank account to prevent fraud and money-laundering.

Encrypted Storage

Your personal data is encrypted at rest on secure servers in Indonesia. Payment methods are tokenised — we never store your full card or bank details on our systems.

Login Alerts

Our system flags new devices, new cities and unusual times. You'll receive an instant SMS to your registered number if someone tries to access your account from an unknown location.

Withdrawal Verification

Every withdrawal request undergoes a final check — your account balance, your identity, your payment method. Requests are processed daily at 14:00 and 21:00 Indonesia time.

Data Access Rights

You can download a full copy of your account data, transaction history and communications anytime. Use Account Settings > Legal Rights or email [email protected].

Account Closure

Want to close your account? Go to Settings > Account > Close Account. Your data will be anonymised after seven years, but your withdrawal history stays with us for compliance.

Legal questions players ask us

Below are the real questions we hear from players in Surabaya, Bandung and across Indonesia about their account rights, data protection and withdrawal processes. Read on, and reach out if your question isn't answered.

Yes. Go to Settings > Account > Legal Rights and click Download My Data. You'll get a complete CSV file with your profile, transactions, login history and all communications within 24 hours. You can also email [email protected] to request it by post.

Only warga qiuqiu staff with a legitimate business need — fraud prevention, customer support, compliance checks — can view your data. We never sell or share your details with marketing companies, advertisers or other platforms. Payment processors see only your transaction data, not your account history.

We retain anonymised records for seven years to meet regulatory and tax obligations. Your personal name, email and payment methods are deleted within 30 days of closure. Your withdrawal and deposit history remains in our system for compliance purposes but is not linked to your identity.

If your bank or your OVO, DANA, GoPay or QRIS wallet rejects the transfer, the funds return to your warga qiuqiu account within 48 hours. We'll notify you by email and SMS. You can resubmit the request with a different payment method or contact support to troubleshoot the block.

Yes, most details can be updated in Account Settings > Profile. Your name, email and phone number can be changed anytime. If you need to update your registered bank account or payment method, contact support — we verify the change to prevent fraud before it takes effect.

Email [email protected] with your account number and a clear description of the issue. We investigate all complaints within five business days and respond with findings and next steps. You can also file a complaint with your local data protection authority if you believe your rights have been violated.

We take security reports seriously. If you suspect unauthorised access, email [email protected] immediately with details. We freeze your account, review login logs, contact you within 2 hours and guide you through account recovery. If fraud occurred, we cooperate with your bank and local authorities.